SHIPPING & RETURNS
SHIPPING
NORTH AMERICA SHIPPING
Sculpt Skin Bar offers free standard shipping within Canada and the USA.
You will receive a tracking number once your order is shipped out.
INTERNATIONAL SHIPPING
Unfortunately, international shipping is currently unavailable.
PO BOX POLICY
We do not ship to PO Boxes.
SHIPPING TIME FRAMES
Please allow 1-3 business days for order processing and handling before your order is shipped out.
USA: (2-7 BUSINESS DAYS)
CANADA: (2-7 BUSINESS DAYS)
Please note that due to Covid-19, we are unable to guarantee shipping timeframes.
We offer Route Shipping Insurance at check out to help ensure your order is protected in the instance that it becomes lost-in-transit, stolen, or damaged during shipping. If you decide to opt out from using Route Shipping Insurance, we are not responsible for the loss or theft of packages once they have been delivered.
All claims must be submitted through the Route App, claims.route.com, or the Route confirmation email following your purchase.
Sculpt Skin Bar is not responsible for any import duties, customs and taxes incurred on international shipments, as these are the responsibility of the purchaser. We cannot advise the cost as these charges will vary according to country.
Once your order is placed, we are unable to make changes.
Please ensure you're confident in your purchase before submitting your order.
RETURNS
In the unlikely event that you find that our product is not for your skin or is incompatible with your skin, Sculpt Skin Bar is happy to offer full returns within 30 days from the delivery date.
Contact us here to get your return started.
Original shipping fees, taxes, and/or Route Shipping Insurance is not eligible to be refunded upon your return.
Return shipping is the buyer's responsibility. Please purchase a shipping label through your preferred carrier once the return is approved. We advise returning any products via trackable mail as we cannot guarantee that all return items will reach us. Kindly note, Sculpt Skin Bar is not responsible for lost or damaged returns.
All Sculpt Skin Bar products have a 12 month warranty from date of delivery covering defects and malfunctions. Warranty does not cover any problem caused by abuse or misuse of the device.
For all warranty claims, please contact us here.
We fully stand behind the quality of our products. In an unlikely event that your item is damaged or defective, kindly report your damaged item within 72 hours of delivery to be replaced/exchanged with a photograph or video of the damaged item.